Bot satisfaction statistics

Get bot satisfaction stats for a given period. The satisfaction are collected thanks to User Feedback step

Response

Attribute

Type

Description

data.type

string

always "bot_global_satisfaction"

data.positiveRatingsCount

int

the number of positive ratings

data.negativeRatingsCount

int

the numbers of negative ratings

data.ratingsCount

int

total number of ratings received

data.satisfactionStepExecutionsCount

int

number of times satisfaction was asked

data.positiveRatingsPercent

float

percentage of positive ratings

data.negativeRatingsPercent

float

percentage of negative ratings

data.satisfactionCompletionPercent

float

percentage of person that completed the satisfaction

{
    "data": {
        "type": "bot_global_satisfaction",
        "positiveRatingsCount": 11,
        "negativeRatingsCount": 10,
        "ratingsCount": 21,
        "satisfactionStepExecutionsCount": 38,
        "positiveRatingsPercent": 0.5238095238,
        "negativeRatingsPercent": 0.4761904762,
        "satisfactionCompletionPercent": 0.5526315789
    }
}
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