Create zendesk ticket

Creates a zendesk ticket.

Available on :

  • all platforms

Attribute

Type

Required

Description

type

str

always create_zendesk_ticket_action

ticketType

str

the desired ticket type (can be question, incident, problem, task)

ticketPriority

str

the desired ticket priority (can be urgent, high, normal, low)

description

str

correspond to the first message (length >= 5 and length <= 1500)

subject

str

correspond to the ticket title (length <= 100)

groupID

str

the desired group id (length <= 24 and only digits)

assigneeID

str

the desired assignee id (length <= 24 and only digits)

tags

str

permit to add custom Tags/Markers (array length <= 10, tags length <= 80)

user.name

str

the user name (length <= 100

user.email

str

the user email (length <= 100)

user.phoneNumber

str

the user phone number

{
    "type": "create_zendesk_ticket_action",
    "ticketPriority": "low",
    "ticketType": "question",
    "subject": "I m the title",
    "description": "I m the first message",
    "assigneeID": "7777777",
    "groupID": "6666666",
    "tags": [
        "yolo"
    ],
    "user": {
        "email": "[email protected]",
        "name": "tintin",
        "phoneNumber": "0611654852"
    }
}