Create zendesk ticket

Creates a zendesk ticket.

Available on :

  • all platforms
AttributeTypeRequiredDescription
typestralways create_zendesk_ticket_action
ticketTypestrthe desired ticket type (can be question, incident, problem, task)
ticketPrioritystrthe desired ticket priority (can be urgent, high, normal, low)
descriptionstrcorrespond to the first message (length >= 5 and length <= 1500)
subjectstrcorrespond to the ticket title (length <= 100)
groupIDstrthe desired group id (length <= 24 and only digits)
assigneeIDstrthe desired assignee id (length <= 24 and only digits)
tagsstrpermit to add custom Tags/Markers (array length <= 10, tags length <= 80)
user.namestrthe user name (length <= 100
user.emailstrthe user email (length <= 100)
user.phoneNumberstrthe user phone number
{
  	"type": "create_zendesk_ticket_action",
    "ticketPriority": "low",
    "ticketType": "question",
    "subject": "I m the title",
    "description": "I m the first message",
    "assigneeID": "7777777",
    "groupID": "6666666",
    "tags": [
        "yolo"
    ],
    "user": {
        "email": "[email protected]",
        "name": "tintin",
        "phoneNumber": "0611654852"
    }
}